• Claudette Robb Ross

For Restaurants, Nothing is Worse Than Being Labeled as Unsanitary

Updated: Oct 7, 2021

Whether you have an established restaurant business or are trying to get one off the ground, success depends heavily on word of mouth.  And in the digital age, this means online reviews and social media. And what THAT means is that one bad review can have an extremely damaging effect on your bottom line.  Nothing is more harmful in the foodservice industry than being labeled as unsanitary.  Unfortunately, while patrons rarely see inside the kitchen that prepares their meals, what they do see, they judge harshly.  If an eatery’s bathroom is dirty, disorganized and lacking paper products or soap, restaurant-goers assume that means the whole business is just as unclean.  Even if there is no other evidence to support that correlation, the perception alone (and the ensuing reviews) can be what shuts a business down.

Restaurants Do Not Get a Second Chance

According to a 2013 study reviewed in USA Today, “50% of restaurant patrons who have a negative experience with a bathroom — from dirty toilets to grimy soap dispensers to bad odors — will blab about it to friends and family.”  Complaining to the family doesn’t include the reviews on sites like Yelp or Google or those eloquent complaints on Facebook or pictures on Instagram!  The same study suggests that “3 in 10 consumers surveyed said there are no second chances with dirty restrooms.   They would never return to that restaurant again.”  Keeping a restroom clean, tidy, and well-stocked has to be a top priority for anyone that wants to keep their restaurant afloat.

In an industry that is already highly competitive, why let the state of your restroom be used against you.  Hire professionals to perform regular and thorough cleanings so that people will judge you based on what they are paying for—the quality of your food.

Why Choose NYCs Best Commercial Cleaning Service?

It is important to go with a company that has the experience and know-how. Our founder and CEO, Claudette Robb Ross, has over 25 years’ experience in the area of commercial cleaning in New York City. Claudette brings her experience from the world of luxury hotel housekeeping and from years of running a successful commercial cleaning business. Our staff is highly trained and works to provide quality work and 100% satisfaction.

As our Mission states, we make sure your restaurant is freshly cleaned and is a place of business you want to come to each and every day.

Call us today at 212-822-8808 for a Free, No-Obligation, On-Site Estimate.

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